These Terms of Service ("Terms") govern your access to and use of the websites and services operated by The Hoffmann Agency LLC ("we," "us," "our"), a California limited liability company headquartered in Chino, California. By accessing any of our websites or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not access our websites or use our services.
By using our websites, booking a demo, signing a service agreement, or otherwise engaging with The Hoffmann Agency LLC, you confirm that you are at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or the business you represent.
The Hoffmann Agency LLC operates across multiple service lines and may provide any combination of the following services, which include but are not limited to:
The specific scope of services for any client engagement is defined in a separate service agreement or statement of work.
Specific pricing, payment schedules, service deliverables, and engagement length are defined in your individual service agreement. By signing that agreement, you accept those specific terms in addition to these Terms.
Unless otherwise specified in your service agreement, setup fees are invoiced before work begins and monthly management fees are billed on the same date each month via the payment method on file.
Service engagements typically include an initial minimum commitment period (commonly ninety days) after which services transition to month-to-month. Cancellation terms are defined in your service agreement.
Due to the customized, done-for-you nature of our services, including AI agent build work, configuration, and labor performed on your behalf, setup fees are generally non-refundable once build work has commenced. Monthly management fees are non-refundable for periods already in progress. Specific refund terms, if any, are addressed in your service agreement.
Failure to pay invoiced amounts may result in suspension or termination of services, after written notice. Late payments may accrue interest at the maximum rate permitted by applicable law.
By providing your mobile phone number and checking the applicable consent box on any of our forms, opt-in flows, or chat widgets, you agree to receive SMS text messages from The Hoffmann Agency LLC. Depending on the consent provided, these messages may include appointment confirmations, booking reminders, account notifications, customer support replies, educational content, promotional offers, and other communications related to our products and services.
You must be the account holder or authorized user of the mobile phone number you submit. By providing a phone number, you confirm you have the authority to opt that number in to receive SMS communications from us.
Message frequency varies based on the nature of your engagement. Typical frequency does not exceed several messages per month, though specific volumes depend on the consent category and the services you have engaged with.
Standard message and data rates may apply to all SMS messages, as determined by your mobile carrier and your service plan. We are not responsible for any charges you incur from your mobile carrier in connection with receiving our messages.
For help with our SMS communications, reply HELP to any message, email [email protected], or call (949) 669-3264.
You may opt out of receiving SMS messages from us at any time by replying STOP to any message. After replying STOP, you will receive a single confirmation message and no further texts from us unless you opt in again through a new consent flow.
Mobile carriers are not liable for delayed or undelivered messages. SMS delivery depends on your carrier's network availability, your device, and other factors outside our control.
Our handling of mobile information and SMS opt-in data is governed by our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
To deliver services effectively, clients are responsible for:
You agree not to use our services to:
We reserve the right to suspend or terminate services for any client who violates these acceptable use terms, with or without prior notice depending on the nature of the violation.
All proprietary frameworks, methodologies, scripts, training materials, system designs, AI configurations, and content created by The Hoffmann Agency LLC remain our exclusive intellectual property. This includes (but is not limited to) the Selling Made Simple Roadmap, the Objection Decoder framework, the C.L.O.S.E.D Formula, and any other proprietary systems referenced on our websites.
You retain ownership of the information and content you provide to us, including business data, customer lists, and brand materials. By providing this content, you grant us a non-exclusive license to use it solely for the purpose of delivering the services you have engaged us to provide.
Final ownership rights to specific deliverables created during the engagement (such as custom-built AI agents, configured workflows, and call scripts customized to your business) are defined in your service agreement.
Both parties agree to keep confidential any non-public business information shared during the course of the engagement. This obligation survives the termination of services. Standard exceptions apply for information that is publicly known, lawfully obtained from third parties, or required to be disclosed by law.
Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or guaranteed business results.
We do not guarantee specific revenue outcomes, conversion rates, lead generation results, or business performance. While we draw on extensive experience to design and optimize systems for our clients, actual results depend on numerous factors outside our control, including market conditions, client execution, offer quality, and many others.
To the maximum extent permitted by law, in no event shall The Hoffmann Agency LLC, or its officers, members, employees, or affiliates be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our websites or services, including lost profits, lost data, business interruption, or reputational harm.
Our total cumulative liability for any claim arising from these Terms or our services shall not exceed the total amount paid by you to us in the six (6) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless The Hoffmann Agency LLC, and its officers, members, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, or your violation of applicable laws or third-party rights.
Either party may terminate the engagement according to the terms outlined in the specific service agreement. We reserve the right to suspend or terminate services immediately for material breach, non-payment, or violation of acceptable use terms.
Upon termination, you remain responsible for any fees owed through the termination date. We will make reasonable efforts to provide an orderly transition of relevant data and recordings.
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in San Bernardino County, California, and both parties consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active clients via email. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy and any service agreement you have signed with us, constitute the entire agreement between you and The Hoffmann Agency LLC regarding our websites and services. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Questions about these Terms should be directed to us using the information below.