The Hoffmann Agency LLC ("we," "us," "our") is a California limited liability company headquartered in Chino, California. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data across all websites, services, and businesses we operate.
By using any of our websites or services, you consent to the practices described in this policy. If you do not agree, please do not use our websites or services.
When you contact us, book a demo, sign up for our services, or join our community, we may collect:
When you visit our website, we automatically collect:
If you are a client using our AI voice agent services, we process call recordings, transcripts, and related conversation data on your behalf as part of delivering the service. This data is governed by our client services agreement and is not used for any purpose outside of providing and improving the services you have engaged us to perform.
We use collected information to:
We do not sell your personal information. We share information only with:
We use trusted third-party providers to operate our business, including but not limited to:
These providers are bound by their own privacy policies and are required to maintain appropriate safeguards over your data.
We may disclose information when required by law, subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
When you provide your phone number on any of our websites, through a form, by booking a demo, by submitting a chat widget, or during a call, and check the consent box agreeing to receive text messages, you are opting in to receive SMS communications from The Hoffmann Agency LLC.
Depending on which consent box(es) you checked, you may receive:
The two consent categories are separate. You may opt in to one, both, or neither.
Message frequency varies based on your engagement with us. You may receive up to several messages per month depending on the services you have requested.
Message and data rates may apply, depending on your mobile carrier and plan.
Reply HELP to any message to receive assistance, or contact us directly at [email protected] or (949) 669-3264.
You can opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. After replying STOP, you will receive one final confirmation message and will not receive further texts from us unless you opt in again through a new consent flow.
SMS service availability depends on your mobile carrier. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The only third parties that receive mobile opt-in data are the aggregators and messaging service providers required to deliver the texts you have opted in to receive. Text messaging originator opt-in data and consent are not used by any party for any purpose other than delivering the SMS communications you have authorized. All categories of information described elsewhere in this Privacy Policy expressly exclude text messaging originator opt-in data and consent.
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client call recordings and transcripts are retained for the duration of the service engagement plus a reasonable post-engagement period, after which they may be deleted or anonymized.
You may request deletion of your personal information at any time by contacting [email protected], subject to legal and contractual retention requirements.
Depending on your location, you may have the following rights:
To exercise any of these rights, contact [email protected]. We will respond within 30 days.
Our website uses cookies and similar technologies to recognize you, remember your preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
We use third-party analytics and advertising services that may set their own cookies and collect information about your visits. These services include Google Analytics, Meta Pixel, and similar tools.
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take appropriate steps to delete it.
Our services are operated from the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or our data practices, contact us using the information below.